I work for HP Pavillion tech support.. so naturally we deal with a lot of ignorant, gullable, an many many plain stupid assholes.
i dont mind the stupid people, they just dont know any better. What bothers me is how other companies exploit thier ignorance to make them believe a software flaw is due to HP's hardware.
AOL and MSN are the main culprits of this, and it is to the point now that if i were an HP exec. i would be sueing the shit out of these guys.
AOL and MSN 8.0 have inherant bugs that in-properly report the modem as not working or missing "ERROR MODEM NOT FOUND"
AOL and MSN support get called first usually.
and what they do is before the do ANYTHING they spit off a bullshit excuse and refer to HP.
HERE IS A LIST OF EXCUSES IVE HEARD FROM CUSTOMERS WHO WERE REFERRED TO US
"AOL says my rescources were too low (in windows XP)"
"MSN told me to delete my communications folder but they cant do it because its illegal"
"MSN says i need you guys to help me remove and re-install my network card (on dail up service)"
"msn says my modem is broken (after already dialing up, connecting and having a username/password rejected)
Now this is just for "MODEM NOT FOUND"
AOL and MSN are both the worst put together piece of software since Windows 95 alpha. they frequently corrupt drivers, lock up windows, MUNCH down rescources (win 9x), are a bitch to uninstall (they leave scripts behind)
AND WHATS WORSE? ALL OF THESE PROBLEMS CAN BE FIXED WITHING 10 MINS EVEN WITH A COMPLETE FUCKING RETARD.
solution 1. remove the modem driver from device manager. REBOOT. that solves "MODEM NOT FOUND"
solution 2. UNINSTALL/REINSTALL MSN+AOL software. this takes 15 mins tops. and its the responsibility of the manufacturer..
Out of concern for the customer we end up doing msn and AOL's dirty work to prevent the EU from being tossed around more than Gordaen's ass on a all male Military base.
NOW we are recieving calls where AOL has been instructing customers how to delete hyper terminal in windows XP. We use hyperterminal to connect to an MCI mail server to prove that the modem is functional. IN windows XP you can not re-install hyper terminal without re-installing windws entirely. you cant get it from the windows components section of ADD/REMOVE.
WHAT AOL HAS DONE IS MADE THE CUSTOMERS COMPUTER UNABLE TO PROOVE THAT THE MODEM IS FUNCTIONAL...
which means all we can do is reinstall windows which would reinstall the factory shipped AOL software AND MSN software. THUS FIXING THE PROBLEM OF THE SHOTTY SOFTWARE!
I DONT KNOW ABOUT YOU GUYS BUT IF I WAS HP EXEC. I WOULD BE SUINGTHE SHITOUT OF PEOPLE..
not only is it annoying, but more people will swallow these companies bullshit and make HP look like its not supporting faulty hardware as opposed to the truth which is that these companies are sayiing anything to keep the calls from taking longer than 5 mins, all you have to do is blame the problem on the reputable company (HP, despite what the webmaster has said about us)
IN this act HP is loosing money to labour costs and MSN+AOL are saving money because they can take more calls with the same amount of agents.
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