I was helping my dad diagnose a network problem at work. We took a screen shot to show the error message, then called his employer's tech support. They have a remote-control support program, so I watch as the mouse on the screen starts to move around. The guy looks around, and we direct him to the screenshot. He opens it, and proceeds to look at it. When it was time to close, he went up and clicked on the close button - in the screenshot. Nothing happened (of course). He tried again. Still nothing. Both my dad and I were trying our best not to start laughing as we could picture him flailing with an unresponsive desktop. After a good 30 seconds of confusion, he finally figured out that he was clicking on a picture and moved on.
Add one more reason I hate calling tech support.
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