Dumbass #76 - Submitted on 02-03-2002 by qubemicro
I had a job doing help-desk at a tax software company back in the spring of '98, and my first ever call was from a pretty irate woman. After answering the phone the first words she uttered were "You people are FUCKING ruining my life!" I apologized for any problems she was having and asked how I could help her, to which she replied "If I had a dollar for every time you people screwed up I could fucking retire." After calming her down a bit I found out which product she was using and prodeeded to try and troubleshoot it with her. After several minutes it came out that the program -which is a 32-bit product which will run on Windows 3.11 if the Win32 subsystem is installed- was indeed running on Windows for Workgroups with Win32s which was fine, the problem was that this silly bitch was running Windows on Virtual PC (a PC emulator) on a PowerMac, and that her system didn't even meet the minimum system requirements for RAM that the software developer (who we licensed the product from) placed on the program. When I tried to explain to her that we couldn't support the program since it wasn't actually running on a PC that met the system requirements (she had a 16-bit "OS" pretending to be a 32-bit OS on a system pretending to be a PC), she then flew off on a tangent saying it wasn't her fucking problem we didn't have a Mac product and that we had to help her since she paid us $99 for the software. After about fifteen minutes my manager finally got on the phone with her and told her that we didn't want her as a customer and that we would send her her money back -even though she never asked for a refund- the bitch said we had cost her the customer she was trying to prepare taxes for who had been sitting there the whole time.
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