I was having difficulty installing my Sound Blaster Live! Platinum 5.1 card into my new computer. I had reinstalled Windows 98, and the SBLive was the first driver I was trying to install. It would lock-up and blue-screen every time I tried. I eventually tried my old Celeron 366 and that worked (turned out the board didn't support my processor, although it claimed to). However, after putting my new processor back into the board, I would get lock-ups and blue-screens on shutdown. I got tired of this and contacted Creative's tech support. After explaining the situation, the Tech was dumbfounded, until I explained my work-around. 'Oh!' he says, 'You need to reinstall Windows.' I told him I had already done so, but it hadn't done any good. 'You have to do it again,' he explains, 'Because you swapped out processors.' I'm starting to get a little curious at this point, and I ask why. 'Windows detects your processor and installs special drivers for it,' he says, 'So when you swapped processors, those drivers are incorrect.' I'm dumbfounded. I explain to him that Windows 98 really doesn't care what processor you're running, and the stuff it displays about your processor is purely informational. I told him I was running a PIII, and Windows thought I was running a PII. I even pointed him to Microsoft support documents that explain how Windows doesn't care. He refused to listen to me, and even told me that if I wanted his help anymore, I would have to do what he said because he was simply trying to help me solve my problem, and if I did not follow his instructions, then he did not have to provide me support any further. Around this time, I figured out my problem (my Tyan motherboard), swapped out the motherboard, and solved my problem. Needless to say, I was shown once again how useless most tech support really is.
- Creative Tech Support
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