Dumbass #93 - Submitted on 02-04-2002 by fearmebitch
Sorry if it might be a bit long...
Do you ever wonder why you call tech support only to find out that they're [much] dumber than you.
I called ComcastOnline (or whatever they now call it) because my modem light kept on blinking and i couldn't think of any other possible thing to fix it. I called them hoping that they would just say "service is down - we'll issue you a refund for this time missed". Instead this dumbass tells me to reconfigure my settings - HELLO - modem light is blinking = no signal to modem, much less the computer. i just let him blabber on. he also tells me i seem to know my way around computers very well. funny - he may have felt a lil insulted. he then finds out that the model they issued me 4 years ago "is not DOCSIS compliant - it's just been working magically on their network without any residual ip addresses." so he arranges an appointment for the installer to DELIVER (b/w the hours of 1-5)the modem. HOW LONG DOES IT TAKE TO LEAVE THE THING AT MY HOUSE??? (5days). I am now getting a new ugly white modem - compared to the cool black one i used to have. After I hung up i immediately thought of this site to leave the conv. - i checked up a day later and guess what - the modem now works (compliant or not mr. TechSupport?) The best part of the conv. was when he told me i "was lucky i didnt buy a modem yet (just renting) because technology is changing so quickly within every couple of months - like this new 1.4GHz processor -- THAT'S MORE THAN A YEAR OLD JACKASS!!! WAKEUP! and also - what's been so new with cable modem technology in the last ~5 years that i shouldn't buy a modem?!?!?! that made me laugh on the phone. Luckily he quickly said "of course that's just my opinion - nothing representing the company's opinion - let's just hope so.
How come every time i ever call tech support (which thankfully isn't much) i have to teach those dumbasses something new?!?!?!
-Notice how most of these Dumbass stories have an author of some techsupport retard.
- Comcast TechSupport
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